Casino Rocket

General Information about Casino Rocket

Casino Rocket is an online and crypto casino that AskGamblers members and we highly rate.

At first glance, the online casino was Shortlisted for an AskGamblers Award in 2021 and has walked away with a Best New Casino Award in 2020.

There are over 100 real player reviews on our website for Casino Rocket, and the great news is that the casino is scoring highly among our members. Now our casino review will go into more detail, so you know the ins and outs of it before you play.

Payment Information and Options at Casino Rocket

Whether you want to deposit and withdraw using fiat or cryptocurrencies, Casino Rocket has you covered. There are more than 10 different options available, and you’ll be pleased to know that no fees are involved.

The minimum deposit required is usually €10. However, it depends on the payment method, and it is considerably more for bank transfers. The minimum withdrawal amount is €20, and limits per transaction depend on the payment processor.

The maximum weekly withdrawal amount is €5,000 or €15,000 per month. Exceptions also apply if you are a VIP or at the casino’s sole discretion. If you win over €15,000, the Casino reserves the right to divide the payout into monthly instalments of a maximum of €15,000 until the total amount is paid out. However, progressive jackpots are paid out in full.

The casino requires identification from every player that registers. You must submit your verification documents to the casino, usually upon your first withdrawal. The casino aims to process all withdrawals as quickly as possible, usually within 24 hours.

Customer Support at Casino Rocket

Your questions and concerns will never go unanswered, as the Casino Rocket support team is on hand to assist 24/7. One of the easiest ways to chat with someone is through their live chat facility.

You can select which department you need assistance with, e.g. verifications, withdrawals and bonuses. Once you enter your name and email address, you will be transferred to a live chat assistant.

The live chat agent was professional and knowledgeable. Unfortunately, support agents are only trained in English. However, you can use Google translate. You can also send a copy of the chat transcript to your email address. A tool we suggest you always use. You can speak with the casino if you need to submit a complaint. If you need to escalate the complaint, photographic evidence of your chats with the casino will be required.

If you need additional assistance, you can also email the casino. Documents can be uploaded using the live chat feature, but you should send them through your account for verification purposes.

You can also check out the casinos’ FAQ section. There are more than ten questions that have been answered, we would have liked to see this page more extensively designed though with more FAQs.

Games at Casino Rocket

You can spin your way to more than 3000+ games at Casino Rocket including the latest online slots, table games, live casino games and more. There are also more than 30+ gaming providers so you have a very good selection to choose from. And of course, with lots of well-known gaming providers, you can rest assured that the games are fair.

Additionally, if you’re playing in crypto, there is a good mix of Bitcoin Games. The games lobby categorises each game type so you can switch seamlessly between your favourite slots and your favourite tables or check out the latest Bonus Buys. The only thing we would say about the lobby is the scrolling menu at the right-hand side of the screen is hard to see.

You can use the drop-down menu provider if you want to search by your favourite gaming provider. Or if you want to search for your favourite game, type it into the search engine and let the casino do its magic.

The live casino is also home to a decent selection of games from providers including Evolution Gaming. You can enjoy the latest live game shows, to the most popular Live Blackjack and Roulette variations.

Casino Rocket’s Commitment to Responsible Gambling

The casino is committed to ensuring you gamble responsibly, which is why they have taken a number of measures to keep you away from harm. You can set all the betting limits we have listed above which can all be controlled with the help of tailored controls within your account.

To add these limits, visit the Personal Limits tab in the account section of the casino lobby. You can define how long the limits last and have full control over their implementation. The casinos’ support team are also trained to help you if you have any questions.

You can also contact support to take a cooling-off period and to temporarily disable your account with self-exclusion.

Security checks are also carried out to prevent underage gambling.

Website: https://www.casinorocket.com/en

Contact: Support Email: [email protected]